Our Commitment

Supplier Code of Conduct

 

Atrust is committed to the highest standards of social responsibility across its worldwide supply chain, guided by its core values of integrity, quality, respect and innovation. Atrust expects and insists that all its suppliers treat workers with dignity and respect, provide safe working conditions, operate in an environmentally responsible manner, and represent the high ethical standards. This Supplier Code of Conduct outlines such expectations and all of Atrust suppliers are required to adhere to it.

 

1. Compliance with Laws, Regulations, and International Standards

Atrust suppliers shall comply with international standard codes of conduct released by the Electronic Industry Citizenship Coalition (EICC)...(Continue reading)

 

 

Conflict Minerals Policy

 

On August 22, 2012, the US Securities and Exchange Commission adopted final rules to implement, starting from 2013, reporting and disclosure requirements related to “Conflict Minerals”. Atrust supports the initiative aiming to prevent violence, and therefore decides to adopt a Conflict Minerals free policy...(Continue reading)

 

 

EPEAT Certification

 

 

 

Atrust is registered in Electronic Product Environmental Assessment Tool (EPEAT) for Atrust t63, Atrust a100T, Atrust a100W, and Atrust t180* in Australia. EPEAT is a system helping purchasers identifying high-performance, environmentally preferable products. A recycling program, among others, is provided to ensure convenient disposal solution for purchasers. Atrust encourages recycling and environmentally friendly packaging. The recycling services are without additional charges on customers who purchase Atrust products from authorized distributor in Australia (including Institutional purchasers, direct purchasers and end users). Please contact our recycling partner, Sims Recycling Solutions for recycling consultation and free recycling services:

 

Company Name: Sims Recycling Solutions

1. Web Site: http://www.apac.simsrecycling.com/

2. Addresses:

N.S.W. office: 82 Marple Avenue, Villawood, N.S.W. 2163, AUSTRALIA Queensland office: 5 Hurricane Street, Banyo, Queensland 4014, AUSTRALIA Victoria office: 195 Forster Road, Mount Waverley, Victoria 3149, AUSTRALIA Western Australia office: 7 Winchester Road, Bibra Lake, Western Australia 6163, AUSTRALIA

Collection sites around Australia are as indicated in the attached.

3. Customer Service Phone Number: 1300 E RECYCLE (1300 3732 9253)

4. Customer Service Web Page: http://www.simsrecycling.com/Contact-Sims.

 

Our authorized distributor in Australia, Impact Systems Technology Pty Ltd. (“Impact”), has also announced its participation of Atrust’s take-back Program. The announcement is as follows:

 

Impact offers Atrust products that are registered in Electronic Product Environmental Assessment Tool (EPEAT) for Atrust t63, Atrust a100T, Atrust a100W, and Atrust t180 in Australia. EPEAT is a system helping purchasers identifying high-performance, environmentally preferable products. A recycling program, among others, is provided to ensure convenient disposal solution for purchasers. We encourage recycling and environmentally friendly packaging. The recycling services are without additional charges on customers who purchase Atrust products from us (including Institutional purchasers and end users). Please contact our recycling partner, Sims Recycling Solutions for recycling consultation and free recycling services: Company name: Sims Recycling Solutions Web page: http://www.apac.simsrecycling.com/ Addresses: N.S.W. office: 82 Marple Avenue, Villawood, N.S.W. 2163, AUSTRALIA Queensland office: 5 Hurricane Street, Banyo, Queensland 4014, AUSTRALIA Victoria office: 195 Forster Road, Mount Waverley, Victoria 3149, AUSTRALIA Western Australia office: 7 Winchester Road, Bibra Lake, Western Australia 6163, AUSTRALIA Customer Service Phone Number: 1300 E RECYCLE (1300 3732 9253) Collection sites around Australia are as indicated in the attached.

 

Recyclers are welcome to visit the following link:

<ftp://fto.atrustcorp.cm.tw/home/4.3.1.1a100T_Dismantling

Manual.doc(1203).docx> for further information on Atrust products’ recycling, e.g. dismantling manual in conformity with EPEAT 4.3.1.1 requirement. For any inquiry, please contact Victor Lin at +886-3-3288837.

 

Atrust Extended Limited Hardware Warranty Policy for EPEAT Qualified Products

 

1. Atrust Extended Limited Hardware Warranty for EPEAT Qualified Products

 

Subject to extra applicable charges, Atrust Computer Corp. (“Atrust”) hereby warrants to its customers (“Customer”) that its EPEAT qualified hardware products* is free from defect in materials and workmanship under normal use (“Defect”) for a period of three (3) years from the expiration of such products’ standard 1-year warranty term. Warranty term for batteries is one (1) year hencefrom instead. Software is not warranted. Please contact Atrust for purchase of this warranty by registering as a member of its official website (http://www.atrustcorp.com) and addressing your requests at http://www.atrustcorp.com/user/login.html.

 

Atrust warranty terms may vary from country to country. If an Atrust product is purchased from Atrust’s distributor or reseller, such distributor’s or reseller’s warranty service shall apply instead.

 

Atrust does not warrant that its hardware product is without interruption or is without error in operation. This Warranty does not extend to products with serial number or warranty label removed, replaced or damaged beyond recognition, nor does it cover products that are with Defect due to:

・ Man-made causes, such as accident, abuse, neglect, and misuse.

・ Unauthorized repair, dismantlement, or modification.

・ Hardware components or other supplies not provided by Atrust.

・ Operation outside defined specifications, including improper environment, temperature, humidity, electrostatics, or other irregularities.

・ External causes, including virus infection and loss or damage in transit.

・ Natural disasters and human calamities, such as earthquake, flood, fire, riot, etc.

 

This Warranty covers essential components, including main board, CPU, RAM, HDD, ODD, DOM, SSD, VGA, WLAN, power supply unit, thermal module and Power/AC adaptor; but does not cover: (1) peripheral components such as power wire and USB wire; (2) mechanical components such as unit case, bracket, frame, rack, rail kit and cover; (3) accessories, such as VESA mount and stand; (4) packaging, (5) documentation such as user manuals, or (6) CD/DVD.

 

2. Special Conditions on Bright/Dark pixel defects

 

LCD panels are made up of millions of micro electronic pixels. If one pixel no longer functions, it will become a bright or dark pixel. In modern LCD manufacturing process, although the yield rate is high up to 90 percent, it is still not uncommon for one or more pixels to become fixed in an unchanging state. However, to provide Customer with better user experiences, Atrust will provide warranty services prescribed in Section 4 herein for LCD panels that exceed the following criteria within warranty term:

(1) More than 6 dark pixel defects; or

(2) More than 5 bright pixel defects; or

(3) More than 8 total combined bright and dark pixel defects.

 

Bright/Dark pixel defect: A pixel that remains permanently lit, resulting in a white or colored dot on a black background, is called a bright pixel or bright dot. A pixel that remains permanently unlit, resulting in a black dot on a red, green, or blue background, is called a dark pixel or dark dot. Only bright or dark dots visible to naked eye at more than 30 centimeters viewing distance would be considered as Bright/Dark pixel defects.

 

3. Limitations of Liabilities

 

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE, AND REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS. ATRUST SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES.

 

4. Warranty Services

 

Atrust will, at its sole discretion, either repair or replace products with Defect free of charges.

 

Atrust may, at its sole discretion, use (1) new components, (2) used but equivalent-to-new components, or (3) components that are refurbished but as functional as new components, to repair or replace products with Defect. Customer shall properly pack defective products, and shall pay for freight for returning products with Defect, while Atrust shall pay for freight for shipping repaired or replacement products.

 

For replacement parts/products, Atrust provides a hardware warranty term of ninety (90) days or the remainder of the original warranty, whichever is longer. The components or products that are replaced shall be Atrust’s properties.

 

When returning products to Atrust for services, Customer shall submit valid proof of purchase. If Customer is unable to provide valid proof of purchase, the warranty term shall start from the manufacture date as indicated in the product’s serial number instead.

 

Atrust is not responsible for loss of Customer’s program or data stored in the returned product. Customer is advised to back up or protect program or data by other means in advance of requesting Atrust’s services.

 

*EPEAT Silver Atrust products:

 

Atrust t63, Atrust a100T, Atrust a100W, and Atrust t180